TSSL has the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund using the same method originally used by you to pay for your purchase.
You have the right to cancel any order you make for any product purchased through the online store for a full refund. If for any reason you are not satisfied with your purchase, return it to us at your own cost and risk within 7 (seven) days of receipt in an unworn/unused condition with its original packaging for a full refund or exchange. This returns policy applies to all products from TSSL except batteries. When returning products to us for refund or exchange, you must pay for the appropriate delivery costs. Full orders returned from customers who have paid for delivery will receive a full refund including delivery charges.
If you wish to exchange or return any product then please send the product (in its unworn/unused state with its original packaging) back with complete returns form (if available) in person or through the post to:
THE SOLAR SHOP LIMITED
273A Kofo Abbayomi Street
Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form (if available) and give the reason for return and any new requirements. TSSL advises that returns are sent via recorded delivery, as TSSL will not accept liability for lost returns. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a legal right to claim compensation from you. In the instance TSSL is liable for return delivery costs, TSSL will not refund return postage above or beyond the initial postage charge. Should you have any queries regarding a return then please don't hesitate to contact us