Returns and refunds

1. The 3-day window

You may return a product within 3 days of collecting it from our office. We do not ship, so the 3 days always count from collection (see the collection policy). After 3 days we cannot accept a return, except for a manufacturing fault covered by warranty (see section 5).

2. What can be returned

A product qualifies for return only if all of the following are true:

• It is unopened: the manufacturer’s seal, packaging and protective wrapping are intact.
• It has not been installed, connected, used or tested.
• All accessories, manuals, cables and documents that came with it are included.
• You have the invoice or receipt, or the order number.

3. What cannot be returned

• Products that have been opened, unsealed, installed or used.
• Cables, conduits and similar items cut or supplied to a length you specified.
• Products ordered specially for you or configured to your requirements.
• Clearance items marked as final sale.
• Products damaged after collection, or by incorrect installation, wiring, storage or handling.

4. How to return

1. Within the 3 days, message us on WhatsApp or email info@solarshopnigeria.com with your order or invoice number and the item you want to return.
2. Bring the product, in its unopened packaging, to our store at 273A Kofo Abayomi Street, Victoria Island, Lagos, Nigeria. We do not collect returns.
3. We inspect it while you wait to confirm it is unopened and complete.

5. Refunds

Once a return is accepted we refund the price you paid for the item by bank transfer to the account the payment came from, within 7 working days. You may choose an exchange or store credit instead of a refund.

6. Faulty products and warranty

If a product develops a fault, it is covered by the manufacturer’s warranty rather than this returns policy. Contact us with the invoice number and a description of the fault; we log the claim with the manufacturer and arrange repair or replacement under their terms. Warranty does not cover damage from incorrect installation, power surges, lightning, water, or use outside the product’s specification.

7. Contact

The Solar Shop Limited, 273A Kofo Abayomi Street, Victoria Island, Lagos, Nigeria. Phone +234 708 500 3494, +234 809 736 0721. Email info@solarshopnigeria.com. Track an order.